Seamless IntegrationFrom Form to Care Delivery
See how Faith Family Center streamlined their care request process by integrating Planning Center Online forms with CareNote's automated care management system.
Congregation Size
- 500+Members served efficiently
Response Time
- InstantAutomated assignments
Integration
- PCO FormsSeamless connection
SMS Alerts
- Real-timeProvider notifications
The Challenge
In September, Faith Family Center, a growing church of 500 members, reached out to CareNote with a pressing challenge: they lacked a central system for congregants to submit care requests and needs.
Key Pain Points
No Central Intake
Multiple entry points for care requests created confusion and delays
Manual Assignment
No automated way to assign and track care providers
Workflow Gaps
PCO form couldn't create trackable care requests
Limited Response
Providers couldn't accept/reject assignments easily
After extensive research into pastoral care solutions, they discovered CareNote. The platform's description matched their needs exactly: PCO form integration, automatic care request creation, smart routing to available providers—whether pastors, deacons, or volunteers—and real-time SMS notifications for immediate response.
What seemed too good to be true turned into reality in January. Faith Family Center successfully integrated their Gloo text messaging platform with their PCO care intake form, creating an automated system that routes requests to providers on call. For their senior pastor, who led this initiative, it was more than just a technical solution—it was the realization of his vision for comprehensive congregational care.
The Solution
CareNote provided Faith Family Center with a comprehensive solution that seamlessly integrated with their existing PCO forms while adding powerful automation and management capabilities.
1. PCO Integration
- Direct connection between PCO forms and CareNote for automatic care request creation
2. Smart Routing
- Automated assignment to on-call providers with instant SMS notifications
3. Unified Workflow
- Complete care management from intake through reporting in one system
Integration Excellence: By January, Faith Family Center had successfully integrated their Gloo text messaging platform with their PCO form using the keyword "CARE", creating a seamless pathway from initial request to provider assignment. This integration showcased CareNote's unique ability to bridge the gap between church management systems and pastoral care delivery.
"Finding CareNote was a game-changer for our ministry. The ability to automatically create care requests from our PCO forms and instantly notify providers via SMS has transformed how we deliver care. What seemed too good to be true has become our daily reality in serving our congregation."
Senior Pastor • Faith Family Center
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