Multi-channel Communications

Streamlined & Customized Communications

Create and send emails, SMS messages to individual contacts or groups of contacts" feature allows users to easily reach their congregants, care providers, users, and staff through multiple channels. With this feature, users can create and send emails and SMS messages to individual contacts or groups of contacts, ensuring that their messages are delivered to the right people at the right time. Whether users are sending updates, care notes, or announcements, this feature gives them the flexibility and convenience to communicate with their contacts in the way that works best for them.

One-on-One Conversations with Twilio

Foster deeper, more personalized connections with your congregants, care providers, users, and staff using Twilio Conversations. This omni-channel messaging platform allows you to build engaging conversational messaging experiences across many channels, and integrate them into the "One-on-One Conversations" feature in CareNote. You can use this feature to initiate new conversations, respond to inquiries, or follow up on previous interactions, all within a single, integrated solution. Plus, the "One-on-One Conversations" feature makes it easy to keep track of your conversations and stay engaged with your contacts on a more personal level.

Message Tracking

Stay informed and measure the effectiveness of your communications with the "Message Tracking" feature. With this feature, you can track the delivery and read status of your messages, including emails, SMS messages. This allows you to see how many of your messages were successfully delivered and whether they were opened or read by your contacts. You can use this information to optimize your messaging strategy and improve the performance of your communications. Plus, the "Message Tracking" feature makes it easy to keep track of your messaging history and see how your messages are being received.

Communication History

Keep track of your interactions with your congregants, care providers, users, and staff with the "Communication History" feature. This feature allows you to view a complete history of your communications with a particular contact, including emails, and SMS messages. You can use this information to understand the context of your interactions with a contact, follow up on previous conversations, and ensure that you are providing consistent, high-quality communication. Plus, the "Communication History" feature makes it easy to find and reference past messages, so you can stay up-to-date and informed about your interactions with your contacts.

Search Across All Communications

Never miss a message or important piece of information with the "Search Across All Communications" feature in CareNote. This feature allows you to search across all your communications, including emails, and SMS messages, to quickly find what you're looking for. Whether you're trying to locate a specific conversation or just need to refresh your memory about a past interaction, the "Search Across All Communications" feature makes it easy to find what you need, saving you time and effort. Plus, with seamless integration into CareNote, you can access all your communications from one central location.

Message Templates Coming Soon

Save time and maintain consistency in your communications with the "Message Templates" feature. Create and save templates for frequently used messages, such as updates, or announcements. Simply select the template when composing a new message, and customize it as needed. Whether you're sending emails, or SMS messages, the "Message Templates" feature makes it easy to quickly send out high-quality, professional communications to your congregants, care providers, users, and staff.