🎧 CareNote was featured on the The Care Ministry Podcast — hear the story behind how CareNote turns compassion into action.

Track Pastoral Care. Coordinate Your Team. Never Miss a Follow-Up.

CareNote helps churches stay organized by tracking care visits, prayer requests, and ongoing needs in one place. It brings clarity to follow-ups and coordination, helping staff and volunteers care together with confidence. Most churches start with tracking. CareNote becomes the system that sustains, strengthens, and multiplies care—so no one is overlooked.

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Trusted by over 700 churches and care teams coordinating thousands of care visits every month.

Cumc
Calvary Memorial
Gas Street Church
Eaton Community Church
Huikala Church
Peace Portal Church
Grace Community Church
City Church Tulsa
Sterling UMC
All Nations Church
Hope United Church
Wheaton Bible Church

YOUR ALL-IN-ONE SOLUTION

Built to Track Care—and Carry It Through to Completion

CareNote is built to help churches track pastoral care clearly and consistently—then make sure every need is followed through.

Care visits, prayer requests, interactions, and follow-ups are captured in one shared system—so your team can see what's happening, what's been done, and what still needs care.

Behind the scenes, CareNote supports a simple care flow—receive, assign, care, and follow up—so coordination doesn't depend on memory, inboxes, or spreadsheets.

The result is organized, accountable care that scales across staff and volunteers—without losing the personal touch.

See All Features

Track Every Care Interaction

Strengthen and transform your pastoral care ministry with our powerful, unified platform that seamlessly organizes detailed profiles, care groups, updates, care requests, tasks, milestones, and notes - ensuring nothing falls through the cracks in your care ministry.

Coordinate Care Requests End-to-End

Transform pastoral care with our comprehensive Care Request system that guides every need from intake to assignment, care delivery, and follow-up. Real-time SMS acceptance and first-to-respond group assignments effortless email-to-care-request forwarding, every need is captured, routed, and acted on quickly.

From Spreadsheet to Radar

CareNote turns scattered care data into a clear, real-time picture of what needs attention. Instead of digging through tables or activity feeds, you see care as movement—what's unassigned, overdue, waiting, or at risk—so you know where to act next.

Mission Control for Pastoral Care

The Care Action Center shows you what matters right now—unassigned requests, missing reports, quiet risks, and care delivered this week. It doesn't just show what happened. It helps you see what needs to happen next.

See the Health of Your Care Ministry

CareNote gives pastors and care leaders confidence that care is actually happening. By making needs, follow-ups, and risks visible in real time, you can lead proactively—without micromanaging or relying on memory.

Your Daily Care Beacon—Delivered Every Morning

Every morning, CareNote sends a Daily Beacon to your inbox—a clear summary of priority alerts, care activity, overdue follow-ups, and milestones. You don't have to remember to check a dashboard. CareNote brings care to you.

CareNote Loves Your Volunteers

Empower your entire care team - including your volunteers - with our volunteer-friendly email system built for real ministry contexts. Volunteers respond to care requests directly through email - no login required - while you maintain complete administrative control.

Works With the Systems You Use

CareNote works alongside the church management systems many churches already rely on—including Planning Center, Breeze, ChurchSuite, Rock RMS, FellowshipOne, OneChurch, ParishSOFT, and more. Your people data stays aligned—without forcing you to change how your church already operates.

Care That Follows Through

CareNote gives you confidence that every care need is seen, assigned, and followed up—so you can lead your ministry with clarity instead of worry.

When someone asks for care, you can trust it won't disappear. CareNote follows every request from intake to assignment to delivery—so you always know where things stand and nothing gets lost.

Care That Actually Completes

CareNote transforms the care intake process into a seamless workflow, ensuring every need is addressed efficiently and effectively. When a care request is received, it is logged into CareNote and assigned to a care provider for follow-up.

The care provider then accepts or declines the request, with reasons provided if rejected. For accepted requests, the care provider delivers the care and reports back through CareNote, which automatically closes the request. This clear process reduces manual coordination and ensures no care need is left unresolved.

By streamlining the entire process, CareNote not only saves time but also provides clarity and accountability. Pastors and ministry leaders can easily monitor progress, identify care gaps, and ensure timely follow-ups, giving them confidence that every care need is met with compassion and efficiency.

New Care Request

John Smith needs a hospital visit at Memorial Hospital, Room 302.

1. Receive Care Request

A care request is submitted to the church and entered into CareNote as a new care request.

2. Assign to Care Provider

The care request is assigned to a provider responsible for follow-up.

3. Accept or Reject Request

The assigned care provider accepts or declines the request, providing a reason if declining.

4. Deliver Care & Report

The care provider delivers the care and submits a report, automatically closing the request.

Who Uses CareNote

CareNote Is For Everyone In Your Care Ministry

From solo pastors to care coordinators, CareNote adapts to your church's unique care structure.

Pastor Jeremy

First Baptist Church

Mississippi

CareNote is the right tool for Pastor Turner

  • •Manages pastoral care for a 1,000-person congregation as a solo pastor
  • •Implements workflows for grief care, newcomer welcoming, and other pastoral needs
  • •Activates deacons, elders, and congregation volunteers to help administer care to everyone
  • •Stays up-to-date on everything happening in his congregation

Bea Williams

Care Coordinator

St. Lutheran's Church

CareNote is the right tool for Bea Williams

  • •Serves as the front-line coordinator hearing about all care needs
  • •Manages grief care using Stephen Ministries and "Journey Through Grief" booklets
  • •Handles care, meal, and benevolence requests and coordinates resources
  • •Sends notifications, alerts, care assignments, and tasks to pastoral staff
Learn how CareNote is delivering results for churches like yours
Success Stories

Customer Success Stories

Real Results, Real Impact

See how churches and ministries are using CareNote to transform their pastoral care and build stronger communities.

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Return on Investment

ROI Analysis for Churches

Discover how CareNote delivers a 343% ROI by preventing member attrition. When pastoral care is structured, churches retain families that might otherwise slip away unnoticed.

343%
ROI
$7,407
Annual Savings
Email-First Workflow

Email-Based Care Ministry

See how Lakeview Church coordinates their entire volunteer care ministry through email, using CareNote to help volunteers respond to care needs with just one click – all while saving their ministry over $200 monthly.

18
Active Volunteers
75+
Care Requests
Volunteer Coordination

Volunteers First

See how Susan transformed Cornerstone Church's pastoral care ministry using CareNote, creating a sustainable volunteer-led program that touches hundreds of lives.

60
Active Volunteers
2,000
Care Visits
Pastoral Care

Pastoral Care Transformation

Discover how Travis transformed his church's pastoral care system using CareNote, creating an efficient and responsive ministry that serves over 500 members.

8
Care Team Size
120+
Monthly Visits
PCO Integration

Seamless PCO Integration

Learn how Faith Family Center streamlined their care request process by integrating Planning Center Online forms with CareNote's automated care management system.

500+
Members Served
Instant
Response Time
Small Church Ministry

Small Church, Big Impact

See how St. Francis Lutheran Church organized their pastoral care with a small team of 4-6 members, ensuring confidentiality and sustainability while empowering caregivers.

4-6
Team Members
100%
Meeting Reduction
What Sets Us Apart

Only CareNote Does This

Features You Won't Find Elsewhere

Built by a pastor who coordinates care every week—these aren't just features, they're solutions to real ministry problems.

Care Action Center

Your mission control for pastoral care. Instead of scrolling through activity feeds wondering what needs attention, the Care Action Center surfaces exactly what requires action right now.

  • Unassigned requests waiting for a caregiver
  • Overdue follow-ups that need your attention
  • Quiet risks—people who haven't been contacted recently
  • Care delivered this week across your team

Unlike other tools → We show what needs action, not just what happened

SMS Accept & First-to-Respond

Volunteers accept care assignments by text message. Send to a group—the first person to respond gets it automatically. No apps, no logins.

Unlike other tools → Volunteers never need to log in

Email-to-Care-Request

Forward any email to CareNote and it becomes a care request instantly. Prayer requests, hospital visits, benevolence needs—all captured automatically.

Unlike other tools → No manual data entry required

Complete Prayer System

Track prayer requests, display them on prayer cards for your team, and automatically send a Daily Prayer List email every morning. Prayer ministry, simplified.

Unlike other tools → Auto-generated daily prayer list

Free Volunteers

3 free volunteers included with every paid user. They can accept assignments and submit reports via email—no account or login needed.

Unlike other tools → Volunteers don't cost extra

AI Congregant Briefings

Get an instant summary of anyone's care history before a visit—past interactions, prayer needs, milestones, and family connections. Know your people.

Unlike other tools → AI-powered visit preparation

Benevolence Tracking

Manage benevolence requests with group tracking, document management, and expense tracking. Keep your compassion ministry organized and accountable—from request to resolution.

Unlike other tools → Full financial tracking for benevolence ministry

See all unique CareNote features
What Our Customers Say

Trusted by Care Teams Everywhere

Real Words, Real Impact

CareNote has transformed the way organizations manage pastoral care, streamline their operations, and connect with their communities.

    • We've collaborated with many software developers, but CareNote stands out. After implementing the full system with our entire staff, the results have been fantastic! You have truly created an exceptional product that delivers on its promises, and we're thrilled with the results.

      Travis F.
      First Baptist Church

    • This is going to be a game changer for us. I feel like my job is to care for people—not to manage spreadsheets or track assignments. An app can do that. And because CareNote does it so well, I can thank you only from the bottom of my heart.

      Pastor Bea
      St. Francis Lutheran Church

    • You hit a sweet spot with CareNote. There's the thing meant for mental health counseling that is just so heavy and cumbersome, and then there's something like Notebird which is really good but kind of a step above the Google sheet—and you hit the sweet spot in the middle.

      Anthony K.
      Huikala Baptist Church

    • I am so excited about CareNote! Oh my goodness, I'm so excited—you don't have a clue. I'm so glad I stumbled upon this.

      Chloe T.
      Power and Light Evangelist Church

    • CareNote has made our care coordination so much easier. Instead of relying on scattered text messages, we now have a clear system for managing hospital visits and follow-ups. It's straightforward, not overwhelming, and gives us the confidence that no one falls through the cracks.

      Bella O.
      All Nations Church

    • I've never worked with a software product where the developer is like "call me if you have a problem." That alone is gonna make my job easier.

      Hillary S.
      The Journey Church

    • CareNote has been instrumental in managing over 198 congregants and handling more than 2,000 care requests, along with generating over 1,500 care reports for our Visitation Ministry over the last several years. The intuitive databases made our work so much easier. We couldn't have managed without it!

      Susan M.
      Cornerstone Church Long Beach

    • The stuff we were spending on the call doing, the app can do. Now we can get on the call and say "tell me about why this conversation was so hard"—now we're coaching, we're spending time, we're not aggregating information.

      Frank M.
      The Emmanuel Church

    • What you're doing is not only super intelligent, it is going to help release the church to become more of the church as it's intended to be.

      Phil V.
      Peace Portal Church

Find the perfect plan for your care team.

All features. All plans.

We don't limit features to certain plans.

Every subscription comes with the full range of CareNote features—from care requests, assignments, and automations to reports, notifications, and Planning Center integration. Each paid user account includes 3 free CareNote Volunteers who can respond to care requests via email without needing a full account. See why CareNote is not only the best pastoral care application available — but also one that loves your volunteers and understands your ministry context because it's built by a pastor who also has a care team that uses CareNote.

$10/user/month

billed annually

  • All CareNote features included
  • 3 free CareNote Volunteers per paid user
  • SMS acceptance and SMS reporting
  • Email-to-CareRequest forwarding
  • Group assignments and first-to-respond routing
  • Automations for pastors-on-call, benevolence, and prayer teams
  • Daily Beacon report and Daily Prayer List
  • Free 14-day trial
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Frequently asked questions

If you can’t find what you’re looking for, send us an email or give us a call and we will answer your questions.

    • What is CareNote?

      CareNote is a modern pastoral care platform that turns compassion into action. It helps churches receive needs, route them to care teams, track follow-up, communicate through SMS and email, and maintain a full care history—all in one place.

    • Can I track hospital and care visits?

      Yes. CareNote makes it easy to log hospital visits, home visits, nursing home check-ins, and any other pastoral care touchpoint. Each visit is tied to the person's care history so your whole team can see what's been done and what's next.

    • How do I manage prayer requests?

      Prayer requests flow into CareNote from forms, emails, or manual entry. You can track their status, assign prayer teams, send daily prayer lists automatically, and follow up when prayers are answered—keeping your prayer ministry organized and responsive.

    • Does CareNote help with follow-ups?

      Absolutely. CareNote ensures no one falls through the cracks with automatic follow-up reminders, overdue task alerts, and a Care Action Center that shows exactly who needs attention. You'll always know what's next.

    • Can I track benevolence requests?

      Yes. CareNote includes dedicated benevolence tracking with document storage, expense tracking, and group organization. You can manage emergency assistance, food pantry requests, and ongoing support cases with full accountability.

    • Can I use CareNote with volunteers?

      Yes. CareNote includes free email-only volunteers who can accept assignments, receive SMS or email notifications, and submit reports—without needing a login or dashboard access. Perfect for deacons, elders, and care team members.

    • How do I assign visits to my team?

      You can assign care requests directly to a person, or send them to a group where the first volunteer to accept gets the assignment automatically. Volunteers can accept and report back via SMS or email—no app needed.

    • Does CareNote integrate with Planning Center?

      Yes. CareNote syncs People, Lists, and Notes with Planning Center, and can automatically convert Planning Center Forms into care requests. This keeps both systems aligned and saves significant admin time.

    • What reports can I run?

      Every page in CareNote that displays data in a table is also a dynamic report builder—just use the filters to slice the data however you need. Plus, you get 12 built-in reports for care activity summaries, volunteer performance, overdue follow-ups, and ministry pulse metrics.

    • Can I track what my team is doing?

      Yes. Every request, task, note, and update is tracked across your entire care team. You'll see activity summaries, timelines, and insights that help you lead with clarity and ensure consistent care.

    • Is CareNote secure?

      Yes. CareNote uses encrypted data storage, secure action tokens, group-based permissions, and audit logs. Sensitive notes and documents can be restricted by group, role, or team to protect pastoral confidentiality.

    • How much does CareNote cost?

      CareNote is $10/user/month when billed annually, or $15/user/month billed monthly. Each paid user includes 3 free email-only volunteers. Start with a 14-day free trial—no credit card required.