CareNote transforms compassion into action
Your unified care hubâcapturing every need, coordinating every response, and helping your team move from compassion to action faster than ever.
Trusted by these churches, organizations, and over 400 other teams and ministries.
YOUR ALL-IN-ONE SOLUTION
To Receive, Respond, Report, and Follow-Up on Care.
At CareNote, we've built our platform around the proven Care Protocolâfour simple but powerful steps that turn compassion into action:
Receive care needs from any source, Respond with the right team member, Report outcomes to keep everyone informed, and Follow-Up to ensure continuous support. Our streamlined process ensures no one falls through the cracks.
By combining powerful automation with a personal touch, CareNote helps your staff and volunteers deliver consistent, holistic careâwithout the overwhelm of scattered notes, lost emails, or missed follow-ups.
Comprehensive Care Management
Strengthen and transform your pastoral care ministry with our powerful, unified platform that seamlessly organizes detailed profiles, care groups, updates, care requests, tasks, milestones, and notes - ensuring nothing falls through the cracks in your care ministry.
CareNote Loves Your Volunteers
Empower your entire care team - including your volunteers - with our first-in-class, volunteer-ready email system. Volunteers respond to care requests directly through email - no login required - while you maintain complete administrative control.
Care Request Management
Transform pastoral care with our comprehensive Care Request system that guides every need from intake to assignment, care delivery, and follow-up. Real-time SMS acceptance and first-to-respond group assignments effortless email-to-care-request forwarding, every need is captured, routed, and acted on quickly.
Care Analytics
Gain insights into your care ministry's impact with our comprehensive reports, including our first-in-class Care Pulse Report â making it easier to monitor activity, identify trends, and address needs proactively.
Smart Automations
Intelligent workflows transform care delivery with automated routing, assignments, and follow-ups while maintaining the personal touch.
Intelligent Care Routing
Automatically route care requests to the right team member based on schedules, expertise, and workload with our smart assignment system.
Smart Notifications
Stay informed with intelligent alerts about care needs, follow-ups, and team updates that keep everyone in sync.
Planning Center Online Integration
Seamlessly integrate with Planning Center Online and other church management systems for streamlined pastoral care.
Transforming Compassion into Action
CareNote transforms your compassion into meaningful care by organizing every need, streamlining follow-ups, and empowering you to provide consistent, impactful supportâso no one is ever overlooked.
From intake to follow-up, CareNote organizes and automates every step of pastoral care, giving you confidence that no need will fall through the cracks.
Simplify and Streamline Care
CareNote transforms the care intake process into a seamless workflow, ensuring every need is addressed efficiently and effectively. When a care request is received, it is logged into CareNote and assigned to a care provider for follow-up.
The care provider then accepts or declines the request, with reasons provided if rejected. For accepted requests, the care provider delivers the care and reports back through CareNote, which automatically closes the request. This clear process reduces manual coordination and ensures no care need is left unresolved.
By streamlining the entire process, CareNote not only saves time but also provides clarity and accountability. Pastors and ministry leaders can easily monitor progress, identify care gaps, and ensure timely follow-ups, giving them confidence that every care need is met with compassion and efficiency.
New Care Request
John Smith needs a hospital visit at Memorial Hospital, Room 302.
1. Receive Care Request
A care request is submitted to the church and entered into CareNote as a new care request.
2. Assign to Care Provider
The care request is assigned to a provider responsible for follow-up.
3. Accept or Reject Request
The assigned care provider accepts or declines the request, providing a reason if declining.
4. Deliver Care & Report
The care provider delivers the care and submits a report, automatically closing the request.
CareNote Is For Everyone In Your Care Ministry
From solo pastors to care coordinators, CareNote adapts to your church's unique care structure.
Pastor Jeremy
First Baptist Church
Mississippi
CareNote is the right tool for Pastor Turner
- â˘Manages pastoral care for a 1,000-person congregation as a solo pastor
- â˘Implements workflows for grief care, newcomer welcoming, and other pastoral needs
- â˘Activates deacons, elders, and congregation volunteers to help administer care to everyone
- â˘Stays up-to-date on everything happening in his congregation
connects
everyone
Bea Williams
Care Coordinator
St. Lutheran's Church
CareNote is the right tool for Bea Williams
- â˘Serves as the front-line coordinator hearing about all care needs
- â˘Manages grief care using Stephen Ministries and "Journey Through Grief" booklets
- â˘Handles care, meal, and benevolence requests and coordinates resources
- â˘Sends notifications, alerts, care assignments, and tasks to pastoral staff
Customer Success Stories
Real Results, Real Impact
See how churches and ministries are using CareNote to transform their pastoral care and build stronger communities.
ROI Analysis for Churches
Discover how CareNote delivers a 343% ROI by preventing member attrition. When pastoral care is structured, churches retain families that might otherwise slip away unnoticed.
Email-Based Care Ministry
See how Lakeview Church coordinates their entire volunteer care ministry through email, using CareNote to help volunteers respond to care needs with just one click â all while saving their ministry over $200 monthly.
Volunteers First
See how Susan transformed Cornerstone Church's pastoral care ministry using CareNote, creating a sustainable volunteer-led program that touches hundreds of lives.
Pastoral Care Transformation
Discover how Travis transformed his church's pastoral care system using CareNote, creating an efficient and responsive ministry that serves over 500 members.
Seamless PCO Integration
Learn how Faith Family Center streamlined their care request process by integrating Planning Center Online forms with CareNote's automated care management system.
Small Church, Big Impact
See how St. Francis Lutheran Church organized their pastoral care with a small team of 4-6 members, ensuring confidentiality and sustainability while empowering caregivers.
Intelligent Care Automation
Transform Your Ministry with Smart Automation
Experience the power of intelligent pastoral care. CareNote's smart workflows automatically route care requests, coordinate volunteers, and ensure timely follow-ups - all while saving your ministry time and resources. Let automation handle the complexity so you can focus on what matters most: caring for your community.
Automated Pastoral Workflows
Streamline your ministry with customizable, automated sequences ensuring consistent and timely care for your community.
Intelligent Care Automations
Elevate your pastoral care with smart, automated processes that handle complexities while you focus on personal connections.
Automated Intelligent Care Assignments
Optimize caregiver assignments with data-driven insights, ensuring balanced workloads and personalized care delivery.
Trusted by care teams everywhere.
CareNote has transformed the way organizations manage pastoral care, streamline their operations, and connect with their communities.
We've collaborated with many software developers, but CareNote stands out. After implementing the full system with our entire staff, the results have been fantastic! You have truly created an exceptional product that delivers on its promises, and we're thrilled with the results.
Travis F.First Baptist ChurchThis is going to be a game changer for us. I feel like my job is to care for peopleânot to manage spreadsheets or track assignments. An app can do that. And because CareNote does it so well, I can thank you only from the bottom of my heart.
Pastor BeaSt. Francis Lutheran ChurchThis is all great. You're doing an amazing job. Love the product. Keep up the good work!
Jeff A.Lakeview Community Church
This is fantastic! I'm delighted with the helpful improvements you've made - it's truly been a game-changer for us. Thank you! So tell me, what is it like to be a genius? đ
Phil V.Peace Portal ChurchCareNote has made our care coordination so much easier. Instead of relying on scattered text messages, we now have a clear system for managing hospital visits and follow-ups. It's straightforward, not overwhelming, and gives us the confidence that no one falls through the cracks. Being able to record visits, assign care requests, and follow up months laterâthis is exactly what we needed. As someone with an IT background, I can see how thoughtfully this system is built, and I'm excited to keep working with it.
Bella O.All Nations Church
CareNote has been instrumental in managing over 198 congregants and handling more than 2,000 care requests, along with generating over 1,500 care reports for our Visitation Ministry over the last several years. The intuitive databases made our work so much easier. We couldn't have managed without it!
Susan M.Cornerstone Church Long BeachCareNote has been invaluable in managing milestones for our congregation. We've been able to track over 200 significant milestones with ease, ensuring no important moment goes unnoticed.
Michael M.Cross Community Church
Find the perfect plan for your care team.
All features. All plans.
We don't limit features to certain plans.
Every subscription comes with the full range of CareNote featuresâfrom care requests, assignments, and automations to reports, notifications, and Planning Center integration. Each paid user account includes 3 free CareNote Volunteers who can respond to care requests via email without needing a full account. See why CareNote is not only the best pastoral care application available â but also one that loves your volunteers and understands your ministry context because it's built by a pastor who also has a care team that uses CareNote.
Have a large team (50+ users)? Contact us about volume pricing.
Monthly
Pay month-to-month at $15 per user.
$15/user/month
- All CareNote features included
- 3 free CareNote Volunteers per paid user
- SMS acceptance and SMS reporting
- Email-to-CareRequest forwarding
- Group assignments and first-to-accept routing
- Automations for pastors-on-call, benevolence, and prayer teams
- Daily Beacon report and Daily Prayer List
- Free 14-day trial
Yearly
Pay annually and save 33% with $10 per user per month.
$10/user/month
- All CareNote features included
- 3 free CareNote Volunteers per paid user
- SMS acceptance and SMS reporting
- Email-to-CareRequest forwarding
- Group assignments and first-to-respond workflows
- Automations for pastors-on-call, benevolence, and prayer teams
- Daily Beacon report, Daily Prayer List, and comprehensive care analytics
- Free 14-day trial
Frequently asked questions
If you canât find what youâre looking for, send us an email or give us a call and we will answer your questions.
What is CareNote?
CareNote is a modern pastoral care platform that turns compassion into action. It helps churches receive needs, route them to care teams, track follow-up, communicate through SMS and email, and maintain a full care historyâall in one place.
How do care requests work?
Care requests can be created manually, from Planning Center forms, by forwarding an email, or via SMS. You can assign them directly or send them to a group where the first person to accept gets the assignment automatically.
What makes CareNote different from other pastoral care tools?
CareNote is the only platform with SMS acceptance and reporting, first-to-respond group routing, email-to-CareRequest forwarding, AI Congregant Briefings, free volunteers, and deep Planning Center integrationâall designed around real pastoral workflows.
Who is CareNote for?
CareNote is built for pastors, chaplains, care coordinators, elders, deacons, and volunteers. Whether youâre a solo pastor or leading a multi-campus care team, CareNote adapts to your ministryâs size and structure.
Can I use CareNote with volunteers?
Yes. CareNote includes free email-only volunteers who can accept assignments, receive SMS or email notifications, and submit reportsâwithout needing a login or dashboard access.
What are Congregant Briefings?
Congregant Care Briefings give you a summary of a personâs care history, prayer needs, milestones, and recent updatesâperfect when youâre meeting someone for the first time or preparing for a pastoral visit.
How does CareNote help me stay organized?
CareNote tracks every note, visit, prayer request, update, and milestone by person. You get reminders for upcoming follow-ups, anniversaries, and care needs so nothing is forgotten or overlooked.
Does CareNote integrate with Planning Center?
Yes. CareNote syncs People, Lists, and Notes with Planning Center, and can automatically convert Planning Center Forms into care requests. This keeps both systems aligned and saves significant admin time.
Can I track what my team is doing?
Absolutely. Every request, task, note, and update is tracked across your entire care team. Youâll see activity summaries, timelines, reports, and AI-generated insights that help you lead with clarity.
Is there a mobile app?
CareNote is fully optimized for mobile browsers and can be added to your home screen like an app. Volunteers can accept assignments and submit reports right from SMS or emailâno app required.
Is CareNote secure?
Yes. CareNote uses encrypted data storage, secure action tokens, group-based permissions, and audit logs. Sensitive notes and documents can be restricted by group, role, or team to protect pastoral confidentiality.
How much does CareNote cost?
CareNote uses simple per-user pricing with free email-only volunteers included. Start with a 14-day free trialâno credit card required. See our pricing page for up-to-date rates.